Sadly I don’t have a ‘Service level Agreement’ with anyone. The reason being my business model is so crazy diverse it’s nearly impossible to encompass. Quite literally I seem to support everything 24/7/365 and if I can’t support it I’ll find you someone that can. If nothing ever breaks in your office/company I consider that darn near perfect, I want all my clients to NOT have problems. I really don’t like the companies that thrive on IT misery by billing a fortune for constantly fixing ‘something’ but never any ‘smooth sailing’.

I know that sounds a little weird but IT infrastructure is now printers, cabling, servers (real & virtual), cloud, phones, watches, tablets, copiers, routers, WiFi, email, VPN, RDP and that doesn’t even cover security systems, cameras, cars (yup.. I’ve clients that get Email/Teams/Zoom in their car). A few of my 3 & 4 letter agency clients have me doing towers, encryption, forensics and the occasional ‘white hack’. I can’t fix your fridge remotely but if it needs to connect to the internet to order your milk for the morning coffee, that’s part of my job if you say it is.

Thus.. I will pretty much do anything and everything to the best of my ability as soon as I possibly can or find you someone that will/can. All this for $100/hour (honestly I really need to revisit my rates.. it hasn’t change in nearly 10 years when gas was $0.80/liter) plus one-way travel time (no mileage) if I’m not already planning on being in your area.

How’s that for a ‘Service Agreement’?